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On this page
  • Missing login credentials
  • Saved credential rejected
  • Email and OTP login
  • Unsupported auth blockers
  • HTTP Basic Auth
Auth

Auth Troubleshooting

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Overview

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Use this page when a test cannot authenticate into the app under test.

Missing login credentials

If a test has a login step but no saved credential is available, add one under Project → Test Accounts.

See Test Credentials.

Saved credential rejected

If the app rejects a saved username or password:

  1. Confirm the credential works in a normal browser.
  2. Update the saved credential in TesterArmy.
  3. Check whether the account is locked, expired, or requires password reset.
  4. Retry the run.

Email and OTP login

For magic links, OTP codes, invitations, or password resets, use an Agent Mail inbox.

See Agent Mail Inboxes.

Unsupported auth blockers

Some auth flows need product or environment changes before an agent can complete them reliably:

  • CAPTCHA or bot challenges
  • Required MFA without an email/SMS test path
  • Device approval prompts
  • SSO policies that block automated browsers

Create a dedicated QA account or staging auth path for automated testing.

HTTP Basic Auth

If the browser shows an HTTP Basic Auth prompt before your app loads, configure site protection credentials instead of app login credentials.

See HTTP Basic Auth.